Customer Service


Shipping & Delivery

Orders received after 3PM EST will ship the following business day. If an instrument is out of stock you will be notified of the date it will become available. All shipments are shipped UPS ground unless specified otherwise.

Please note that the shipping price provided are only an estimate. The actual shipping cost may vary depending on weight (options), geographical location, insurance (value), and fluctuating fuel charges.

Privacy & Security

Thank you for visiting EastHillsInstruments.com. We are, and have always been, committed to protecting your privacy. EHI will not sell or trade your email address or any other personal information with any other party, for any reason, ever.

What Personal Information is Collected:
Depending on how you use EastHillsInstruments.com, we may ask you to share personal information with us. Whether you choose to give East Hills Instruments information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services. We will never collect personal information about you without your knowledge and consent.

East Hills Instruments will ask you for information, including some personal information, if you use one of several services:
  • Becoming a registered user. In order to register, you need to share some personal information, such as your name and email address.
  • Making a purchase. When you buy something on EastHillsInstruments.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of EHI. All of this information is submitted securely via 128-bit encryption.
  • Contests and Surveys. If you enter a sweepstakes or contest, or answer a survey, you will become a registered user (if you aren't one already). We may also ask you for some demographic information, such as your age, where you shop, products you like, etc. This information is not shared with any outside parties.

Returns & Replacements

East Hills Instruments Total Satisfaction Guarantee:

If you are not completely satisfied with any instrument(s) that East Hills Instruments manufactures (Magnum Pro / Winchester Engineering / Applied Resource / Dewey Air Switch) that you purchased from East Hills Instruments simply return the instrument(s) to us within 30 days for a refund. If preferred, you may exchange it for a different instrument, and we will adjust your balance accordingly. Instruments that are not manufactured by East Hills Instruments must follow the return policy of that individual manufacturer. For additional return policy information on instruments that EHI does not manufacture please call 800-921-9494.

SUBMIT AN RMA

* We cannot accept any an instrument for return or exchange that was purchased from another distributor / supplier.

RMA and Re-Calibration
East Hills Instruments 2 year quibble free warranty means that any instrument(s) that East Hills Instruments manufactures (Magnum Pro / Winchester Engineering / Applied Resource / Dewey Air Switch) will be fixed for free no matter what happens to them in for up to two years after purchasing.

East Hills Instruments can also Re-Calibrate and Re-certify any electronic instrument you need. For additional warranty information on instruments that EHI does not manufacture please call 800-921-9494.

SUBMIT AN RMA / RECAL

Ordering

Ordering can be done online or by calling sales support at 800-921-9494 from 9AM to 6PM EST M-F.

Order Status:
Online orders can be tracked through the account you created upon ordering. To track phone orders and for the most up to date status on your order please call sales support at 800-921-9494 from 9AM to 6PM EST M-F.

Payment, Pricing & Promotions

East Hills Instruments accepts all major credit cards. We also accept purchase order (PO #’s) from approved customers. To see if your company is an approved customer call 800-921-9494 or info@easthillsinstruments.com

East Hills Instruments is VERY competitive on pricing. If you find an instrument for less please give us an opportunity to match or beat it. There is a lot of bait and switch out there so if the price is significantly lower then what we can offer, buyer beware!

East Hills Instruments runs promotions frequently. Please feel free to contact us to found out this months promotion 800-921-9494 or info@easthillsinstruments.com.